Terms & Conditions
Introduction
Your access to and use of this site is subject to the following terms and conditions and all applicable laws. By accessing and using this site, you accept the following terms and conditions, without limitation or qualification. In the text below ‘We’ means the Site Owner/Life Crafting Limited and/or Rana Johal. ‘You’ and ‘Your’ mean the client/customer/reader.
All information contained in this web site is based on and governed by English Law and subject to the jurisdiction of an English court.
While life coaching is a profession focussed on the health and wellness of individuals, it is NOT therapy, psychotherapy or any other form of medical service or treatment. We do not give advice. We do explore options for change together, but you are always in control and always free to make your own choices. We do not choose for you.
No medical, legal or financial advice, diagnosis or treatment is intended or provided on the website or through the life coaching services we provide. You hereby agree not to interpret any information on the website or in coaching sessions or events as such.
All product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.
Site Owner
The Site Owner is a private limited company incorporated in [England & Wales] under company no. 10594170
Our head office address is:
212 Staines Road
Ilford
Essex
IG1 2UW
Phone: +44 7939 549620
Email: info@lifecraftinglimited.com
Our registered office address is the same as the Head Office.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Disclaimer
The site owner, administrators, or distributors shall not be liable for any consequence arising from failure, or delay, in the performance of any of their obligations, or duties, or support expectations to users of this site.
All information and materials on this site are provided on an ‘as is’ basis and are not intended in any way to be comprehensive. Anyone making use of this site does so at their own risk. Visitors to the website are advised to take independent professional advice before acting on any information or materials found here. The Site Owner accepts no responsibility and gives no representations or warranties, express or implied, that any of the information and materials on this site are complete, accurate or free from errors or omissions. The Site Owner reserves the right to update any of the documents, data and other information on this website at any time without notice.
The use of any information contained in this web site is at your own risk. You assume full responsibility for all risks and losses that may result from your use of this information.
Copyright
The content of this website is the copyright of the Site Owner unless otherwise stated. You may copy or use any page or document for your own personal purposes or send it on to someone known to you solely for information and free of charge but only on the condition that (a) you make it clear that copyright belongs to us, (b) your use of any such material is not misleading and (c) it is not used for any commercial purposes.
No authority is given to anyone to modify, reproduce, publicise, display or distribute any material, or authorised copies of any material, for any commercial purpose, or to any third party. Equally the material on, or the design of, this site must not be used for the development, production or marketing of a competing program, or for any other act, commercial or otherwise, which infringes copyright.
Unauthorized use of any materials on the website that violates any of these conditions or any relevant copyright, trademark and other laws could result in legal proceedings.
Use of this website
You may not use this website for any of the following purposes:
- Causing damage to the website or interfering with any other person’s use or enjoyment of the website.
- Using the site in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order.
- Using the site for making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.
Links to Third Party websites
The Site Owner may provide links to third party websites but we do this as a convenience to users of this Site. We do not control or accept any responsibility or liability for third party websites or their content.
Links to this website
If a link to this website is created from a website that in the opinion of the Site Owner is unacceptable, the Site Owner reserves the right to require the removal of that link. No-one who creates a link or is granted permission to link to our website may use our logo or any other proprietary graphic or trademark or represent themselves as being part of or the Site Owner’s website or business.
Cookies
This site uses cookies to store information on your computer. We need your consent for this. We will assume you have given this consent if you continue to browse the website. For more information on our use of cookies click here: https://lifecraftinglimited.com/privacy-policy/
EU OnLine Dispute Regulations (ODR)
If you are a client/customer and we have made a contract with you by electronic means, you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr Our email address is: info@lifecraftinglimited
Note: This Website Legal Notices template is supplied by ContractStore – http://www.contractstore.com
STANDARD TERMS OF BUSINESS
Payment
Life Coaching packages must be paid for in full before commencement of coaching services, unless purchased on an agreed subscription (monthly payment) basis.
Training course and Seminar/Workshop fees must be paid, in full, by a minimum of seven days prior to the start of the event or, if agreed with Life Crafting Limited, 28 days from date of invoice. Life Crafting Limited reserves the right to re-allocate the course date to another client or course place to another delegate if fees are not paid on time. Standard payment terms are 28 days from date of invoice.
Late Payment
In the event of late payment of fees for life coaching services, Life Crafting Limited reserves the right to cancel the coaching agreement with the client and refuse further coaching or training services.
In the event of late payment for Training services and/or Seminars/Workshops, Life Crafting Limited reserves the right to charge interest on all outstanding amounts at the rate of 2% per calendar month, or part thereof, from the last date that payment was due to the date that payment is made. Alternatively, Life Crafting Limited will pursue payment of outstanding fees via other legal options.
Repeated or continued late payment (more than twice) of fees, unless agreed between Coach and Client, will result in cessation of coaching services and the Client losing all monies paid up to the date of the last missed or late payment.
Transferring bookings
In rare circumstances, and upon agreement between coach and Client, the start date for booked Life Coaching packages may be delayed or transferred to a later date. Coaching sessions/packages, once booked, may not be transferred to another Client.
If an organisation wishes to transfer a training booking to a later date there will be an administrative charge of 50% of the course fee if it is within 14 working days of the original course date. If that transfer is then cancelled the full course fee remains payable.
Cancelling bookings
At least 24 hours notice is required for cancellation or rescheduling of life coaching sessions/services. Last minute cancellations or ‘no shows’ will result in you losing your coaching session. Repeated late cancellations will result in the withdrawal of service and loss of the booking fee for the whole of the respective coaching package or series of coaching sessions.
All cancellations to training bookings must be made 7 working days prior to the start of a course. If a booking is cancelled within the 7 days or if the delegate fails to attend the course, 100% of the full course fee must be paid immediately.
Changing delegate details for coaching events or training courses/seminars (where applicable)
Subject to at least 24 hours notice, there will be no charge if a substitute individual or person from your organisation wishes to replace the original delegate on the same date and same coaching event or training course. Please inform Life Crafting Limited of any change to the original booking.
Cancellation of open life coaching events or training courses by Life Crafting Limited and changes to training course content
Life Crafting Limited reserves the right to cancel an open life coaching event, training course or seminar at any time without liability. In these circumstances, delegates will be offered an alternative date, a credit note or a full refund. Life Crafting Limited reserves the right to re-schedule course dates due to circumstances outside of their reasonable control.
Life Crafting Limited coaching events and training courses are constantly updated and improved and Life Crafting Limited reserves the right to alter any of the event or course content without prior notice.
Coaching event and training event course notes and coaching/training content
Neither the notes, worksheets, videos and other life coaching/training/seminar materials provided by Life Crafting Limited nor the training from Life Crafting Limited can be relied upon for legal interpretation. Neither Life Crafting Limited nor its Coaches, trainers, consultants or employees can accept responsibility for any loss incurred as a result of relying on the notes, worksheets, videos and other life coaching material, training/seminars or the training/seminar notes provided. If in doubt please consult a lawyer.
E-COMMERCE TERMS AND CONDITIONS
Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.
If you are not sure about anything, just phone us on +447939549620.
Application
1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you).
We are Life Crafting Limited (the Supplier or us or we) a company registered in England and Wales under number 10594170.
Our registered office address is:
212 Staines Road
Ilford
Essex
IG1 2UW
Phone: +44 7939 549620
Email: info@lifecraftinglimited.com
2. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
4. Contract means the legally-binding agreement between you and us for the supply of the Services;
5. Delivery Location means the Supplier’s premises or other location where the Services are to be supplied, as set out in the Order;
6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
7. Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;
8. Order means the Customer’s order for the Services from the Supplier as submitted following the step by step process set out on the Website;
9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
10. Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order;
11. Website means our website www.lifecraftinglimited.com on which the Services are advertised.
Services
12. The description of the Services and any Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of any Goods supplied.
13. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
14. All Services which appear on the Website are subject to availability.
15. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
Customer responsibilities
16. You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).
17. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.
Personal information
18. We retain and use all information strictly under the Privacy Policy.
19. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
Basis of Sale
20. The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
21. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
22. A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the Services.
23. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.
24. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
25. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g. by giving you rights as a business.
Fees and Payment
26. The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.
27. Where required, fees and charges include VAT at the rate applicable at the time of the Order.
28. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Services.
Delivery
29. We will deliver the Services, including any Goods, to the Delivery Location (or, for life coaching services, by telephone, Zoom, Skype or in person (if arranged at least a week in advance and at a location agreed by both parties) by the time or within the agreed period or, failing any agreement:
a. in the case of Services, within a reasonable time; and
b. in the case of Goods, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
30. In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.
31. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
32. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
33. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
34. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
35. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
36. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
37. If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
38. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
Risk and Title
39. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
40. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
Withdrawal and cancellation
41. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
42. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods and services (with no others) in the following circumstances:
a. goods that are made to your specifications or are clearly personalised;
b. goods which are liable to deteriorate or expire rapidly.
Right to cancel
43. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
44. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier, indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of services only (without goods), the cancellation period will expire 14 days from the day the Contract was entered into. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
45. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (e.g. a letter sent by post or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
46. You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the Contract on our website www.lifecraftinglimited.com. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (e.g. by email) without delay.
47. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Commencement of Services in the cancellation period
48. We must not begin the supply of a service (being part of the Services) before the end of the cancellation period unless you have made an express request for the service.
Effects of cancellation in the cancellation period
49. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
Payment for Services commenced during the cancellation period
50. Where a service is supplied (being part of the Service) before the end of the cancellation period in response to your express request to do so, you must pay an amount for the supply of the service for the period for which it is supplied, ending with the time when we are informed of your decision to cancel the Contract. This amount is in proportion to what has been supplied in comparison with the full coverage of the Contract. This amount is to be calculated on the basis of the total price agreed in the Contract or, if the total price were to be excessive, on the basis of the market value of the service that has been supplied, calculated by comparing prices for equivalent services supplied by other traders. You will bear no cost for supply of that service, in full or in part, in this cancellation period if that service is not supplied in response to such a request.
Deduction for Goods supplied
51. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: e.g. it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
Timing of reimbursement
52. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
a. 14 days after the day we receive back from you any Goods supplied, or
b. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
53. If we have offered to collect the Goods or if no Goods were supplied or to be supplied (ie it is a contract for the supply of services only), we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
54. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Returning Goods
55. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at 212 Staines Road, Ilford, Essex, IG1 2UW without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
56. For the purposes of these Cancellation Rights, these words have the following meanings:
a. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.
Conformity
57. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
58. Upon delivery, the Goods will:
a. be of satisfactory quality;
b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
c. conform to their description.
59. It is not a failure to conform if the failure has its origin in your materials.
60. We will supply the Services with reasonable skill and care.
61. In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).
Duration, termination and suspension
62. The Contract continues as long as it takes us to perform the Services.
63. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:
a. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or
b. is subject to any step towards its bankruptcy or liquidation.
64. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.
Successors and our sub-contractors
65. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.
Circumstances beyond the control of either party
66. In the event of any failure by a party because of something beyond its reasonable control:
a. the party will advise the other party as soon as reasonably practicable; and
b. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery (and the right to cancel below).
Privacy
67. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
68. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (https://lifecraftinglimited.com/privacy-policy/) and cookies policy (https://lifecraftinglimited.com/privacy-policy/).
69. For the purposes of these Terms and Conditions:
a. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
b. ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
c. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
70. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.
71. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
b. we will only Process Personal Data for the purposes identified;
c. we will respect your rights in relation to your Personal Data; and
d. we will implement technical and organisational measures to ensure your Personal Data is secure.
72. For any enquiries or complaints regarding data privacy, you can e-mail: ranaj@lifecraftinglimited.com.
Excluding liability
73. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g. loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer – because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.
Governing law, jurisdiction and complaints
74. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
75. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
76. We try to avoid any dispute, so we deal with complaints as follows: “If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 working days.”.
77. We aim to follow these codes of conduct, copies of which you can obtain as follows: Code of Professional Conduct available from https://coach-accreditation.services/professional-standards/code-of-professional-conduct/
Attribution
78. These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).
Model cancellation Form
To: Life Crafting Limited
212 Staines Road
Ilford
Essex
IG1 2UW
Email address: info@lifecraftinglimited.com
Telephone number: +447939549620
I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the following service [*], Ordered on [*]/received on [*]______________________(date received)
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper)
Date
[*] Delete as appropriate.
